Programme Lead

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Job description

The Programme Lead is a skilled and driven individual who takes responsibility for owning and growing key client relationships, as well as to manage the strategic execution of digital CRM programmes/campaigns. This is an inquisitive all-rounder, someone who likes to find solutions, an outgoing personality, a fanatical attention to detail, an appreciation for data, digital and strategy and a bullish determination to get things done right on time and within budget.

Primary Responsibilities:

  • Foster & grow client relationships.
  • Deeply understand the clients’ brand and their business objectives.
  • Think strategically and deliver clear recommendations to client problems.
  • Report back internally on execution of client strategy against measures.
  • Help develop accurate account budget forecasts, foster and grow client revenue.
  • Work according to scope and budget, tracking hours against scope and upsell where required.
  • Drive the delivery/execution of all campaigns accurately and on time.
  • Be the day-to-day client contact on work in progress.
  • Take briefs from client to relay and inspire the relevant agency teams.
  • Project manage creative, data and digital teams in terms of deliverables, timings, costs and process.
  • Handle client campaign/project implementation (e.g. social & AdWords posts, adding new web content via the CMS, implementation marketing automation).
  • Delivering quality work, on time and according to instructions.
  • Handle the day-to-day account admin including status reports to clients.


  • Degree/diploma
  • Previous project management experience
  • Previous digital experience
  • Previous data handling experience preferable
  • Strong interpersonal and presentation skills
  • Strong writing and communication skills
  • Able to meet tight deadlines
  • Excellent administration, organisational and project management skills
  • Strong attention to detail
  • Excellent command of English, both written and verbal
  • Good knowledge of digital/social media/platforms

As a part of the One Custom team:

  • Act professionally (when appropriate)
  • Be inquisitive (very important)
  • Like learning
  • Be a proactive, responsible & informed marketer
  • Be a team member – draw on the strength of others where needed & offer support where possible
  • Solve problems creatively – be solutions driven
  • Always act in the interest of the agency
  • Learn from others, learn from experience, learn from repetition, learn from questioning & share your knowledge
  • Listen, process, participate
  • Take responsibility
  • Look for opportunities

Apply now

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