Job description

The Programme Lead is a skilled and driven individual who takes responsibility for owning and growing key client relationships, as well as to manage the strategic execution of digital CRM programmes/campaigns. This is an inquisitive all-rounder, someone who likes to find solutions, an outgoing personality, a fanatical attention to detail, an appreciation for data, digital and strategy and a bullish determination to get things done right on time and within budget.

Primary Responsibilities:

• Foster & grow client relationships.
• Deeply understand the clients’ brand and their business objectives.
• Think strategically and deliver clear recommendations to client problems.
• Report back internally on execution of client strategy against measures.
• Help develop accurate account budget forecasts, foster and grow client revenue.
• Work according to scope and budget, tracking hours against scope and upsell where required.
• Drive the delivery/execution of all campaigns accurately and on time.
• Be the day-to-day client contact on work in progress.
• Take briefs from client to relay and inspire the relevant agency teams.
• Project manage creative, data and digital teams in terms of deliverables, timings, costs and process.
• Handle client campaign/project implementation (e.g. social & AdWords posts, adding new web content via the CMS, implementation marketing automation).
• Delivering quality work, on time and according to instructions.
• Handle the day-to-day account admin including status reports to clients.

Requirements:

• Degree/diploma
• Previous project management experience
• Previous digital experience
• Previous data handling experience preferable
• Strong interpersonal and presentation skills
• Strong writing and communication skills
• Able to meet tight deadlines
• Excellent administration, organisational and project management skills
• Strong attention to detail
• Excellent command of English, both written and verbal
• Good knowledge of digital/social media/platforms

As a part of the One Custom team:

• Act professionally (when appropriate)
• Be inquisitive (very important)
• Like learning
• Be a proactive, responsible & informed marketer
• Be a team member – draw on the strength of others where needed & offer support where possible
• Solve problems creatively – be solutions driven
• Always act in the interest of the agency
• Learn from others, learn from experience, learn from repetition, learn from questioning & share your knowledge
• Listen, process, participate
• Take responsibility
• Look for opportunities